Partnerships Account Manager

The Account Manager will be responsible for managing day-to-day relationships with assigned suppliers, ensuring smooth operations, strong account performance, and high supplier satisfaction. The role involves coordinating purchase orders, product availability, deliveries, returns, and payment requests while monitoring key business KPIs and maintaining accurate product listings, pricing, and promotions. Working closely with Category Management, Operations, Finance, and Supplier Support, the Account Manager will resolve issues efficiently, support business reviews, and identify opportunities to grow existing accounts and drive business growth.

- Act as the main day-to-day contact for assigned supplier accounts.
- Follow up on purchase orders, availability, deliveries, returns and payment requests.
- Track account performance (GMV, fill rate, availability, returns) against targets and flag issues early.
- Coordinate with Operations, Finance and Supplier Support to resolve escalations quickly.
- Keep listings, pricing and promotions accurate and up to date on the platform.
- Prepare regular account reports and support Category Managers in business reviews and negotiations.
- Identify upsell and expansion opportunities within existing accounts.

- 1- 2 years of experience in account management, key accounts or supplier management, preferably in FMCG, B2B e-commerce or distribution.
- Strong follow-up, organization and communication skills.
- Comfortable with data: Excel / Google Sheets, reading reports and KPIs.
- Problem-solving mindset, able to work cross-functionally in a fast-paced environment.