Quality Manager

To strategically lead and manage all aspects of the organization's Quality Management System (QMS), encompassing both Quality Assurance (QA) for system development and compliance, and Quality Control (QC) for hands-on operational inspection and product testing. This role ensures that all products meet the highest standards of safety, quality, and regulatory compliance, driving continuous improvement across all production processes.

• Develop, implement, maintain, and continuously improve the Quality Management System (QMS), including documentation, policies, and procedures (e.g., HACCP, ISO standards, GMPs)
• Oversee all laboratory and production floor testing, inspection, and release processes for raw materials, in-process goods, and finished products
• Serve as the primary liaison for all internal and external audits (customer, regulatory, certification bodies), ensuring swift closure of all corrective actions
• Lead the investigation and resolution of quality non-conformances and customer complaints, implementing robust Corrective and Preventive Actions (CAPA) to eliminate root causes
• Define and validate quality specifications for all incoming materials and finished goods, collaborating closely with Procurement and R&D
• Manage, mentor, and develop the QA/QC team, ensuring all personnel are properly trained on quality procedures, testing methodologies, and regulatory requirements
• Track and analyze key quality performance indicators (KPIs) and provide regular, comprehensive quality reports to senior management

• Bachelor’s degree in chemistry, Food Science, Engineering, or a related technical field. A relevant professional certification (e.g., ASQ Certified Quality Manager) is a plus
• 4 years of experience leading and managing a quality department, with proven ability to oversee both the strategic (QA) and operational (QC) functions and mentor technical staff
• 8-10+ years of progressive experience in Quality Management within a manufacturing environment (preferably FMCG/Food & Beverage)
• In-depth knowledge of Quality Management Systems (QMS) and relevant certifications (e.g., ISO 9001, HACCP, FSSC 22000)
• Expertise in Quality Control methodologies, laboratory management, and statistical process control (SPC)
• Proven ability to manage external audits and non-conformance programs
• Familiarity with ERP systems (e.g., SAP) for quality data entry and analysis
• Exceptional leadership and team development abilities, particularly in a technical environment
• Strong analytical skills for data interpretation, root cause analysis, and risk assessment
• Excellent written and verbal communication skills for effective reporting and regulatory interaction
• Professional in stakeholder management, with the ability to collaborate effectively with Production, R&D, and Procurement