رجوعقدّم الآن
دوام كاملوظائف مكتبية
English Customer Support Advisor
AbbasiaAgentهجين
الوصف الوظيفي
Join a leading outsourcing company as an English Customer Support Advisor, where your primary role will be to deliver high-quality customer service and ensure customer satisfaction through effective communication. This position offers the opportunity to engage with a diverse clientele while working in a dynamic team environment.
المسؤوليات
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product-related questions, troubleshooting, and account management.
- Document customer interactions and feedback in the CRM system accurately and timely.
- Collaborate with team members and other departments to resolve complex customer issues.
- Provide insights to the management team to improve customer service processes and enhance customer experience.
- Participate in ongoing training and development to stay updated on company products and industry trends.
المتطلبات
- Bachelor's degree or equivalent experience in customer service or a relevant field.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and other customer service tools.
- Strong problem-solving skills and the ability to think critically under pressure.
- Demonstrated ability to work effectively in a team-oriented environment and independently.
- Flexibility to work shifts, including evenings and weekends, as needed.