English Customer Support Representative

We are seeking an enthusiastic and dedicated English Customer Support Representative to join our dynamic team at a leading Outsourcing/Offshoring company. The ideal candidate will possess exceptional communication skills and a passion for providing top-tier customer service, ensuring client satisfaction and addressing inquiries promptly and effectively.

• Manage incoming customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product and service inquiries, troubleshooting, and complaints.
• Provide clear and accurate information regarding products, services, and processes.
• Document customer interactions and feedback in the customer relationship management system.
• Work collaboratively with team members and other departments to resolve customer issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and escalate priority issues to the appropriate team members as needed.
• Stay updated on product knowledge and any changes in policies or procedures.

• Proven experience in a customer service role, preferably in the outsourcing or offshoring industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to think critically.
• Familiarity with customer support software and CRM systems is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• A degree in Communications, Business, or a related field is preferred but not required.
• Demonstrated ability to maintain composure in challenging situations.

• Social Insurance
• Medical Insurance
• Fixed Morning Shifts
• Fully Paid Training
• Clear Career Growth Path