رجوعقدّم الآن
دوام كاملوظائف مكتبية
Call Center Agent (English )
maadihrمن مقر العمل
الوصف الوظيفي
We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team in the Outsourcing/Offshoring industry. As a Call Center Agent, you will be responsible for handling customer inquiries, providing solutions, and ensuring high-quality service delivery. This position is critical in enhancing customer satisfaction and retaining client loyalty while thriving in a fast-paced environment.
المسؤوليات
- Handle incoming calls and customer inquiries professionally and diligently.
- Provide accurate information regarding products and services to clients.
- Resolve customer complaints efficiently and escalate issues to appropriate departments as needed.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Achieve performance targets such as call resolution time and customer satisfaction scores.
- Participate in training and development sessions to enhance product knowledge and service skills.
- Collaborate with team members to achieve department goals and ensure seamless operations.
المتطلبات
- High school diploma or equivalent; college degree preferred.
- Proven experience in a call center or customer service role, preferably in the Outsourcing/Offshoring industry.
- Strong communication skills, both verbal and written, in English.
- Ability to handle customer inquiries with empathy and patience.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.