Senior IT Help Desk

We are looking for Senior IT Helpdesk responsible for ensuring stable internet and network performance, installing and maintaining computer hardware and software, and handling technical issues. The role includes providing on-site and remote support, responding to support tickets within the defined SLA, and escalating critical cases when necessary.

• Ensure internet performance is acting well.
• Install, modify, and repair computer hardware and software.
• Healthy check of printer devices, attendance machines, IP CAM, and any related network devices.
• Resolve technical problems with LAN and WAN with ISP.
• Install & fix issues related to computer peripherals for users.
• Resolve issues related to computer systems, software, and hardware.
• Respond to queries on-site or remotely.
• Respond to the ticketing system within the defined SLA.
• Resolve problems by running diagnostic programs.
• Identify and escalate situations requiring urgent attention

• 3-5 years of experience in IT Support, Help Desk, and Networking.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Good knowledge of CCNA and MCSA.
• Ability to provide end-user technical support and handle basic network administration and troubleshooting.
• Hands-on experience with a ticketing system.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.