Key Account Manager

Job Type: Full-time
Work Model: On-site
Location: Dokki, Giza
Working Days: Sunday to Thursday
Experience: 3–6 years

About the Role

We are looking for a Key Account Manager to manage and grow strategic HORECA and Enterprise accounts.

This is a hunter-farmer role where you will be responsible for building strong relationships with senior decision-makers, acquiring new key accounts, and growing the business and GMV of existing accounts.

You will work closely with customers and internal teams to understand business needs, identify growth opportunities, negotiate commercial agreements, and ensure a high level of service and account satisfaction.

• Build and maintain strong, long-term relationships with key accounts and senior decision-makers.

• Identify, develop, and close new key account opportunities within target market segments.

• Research potential strategic partners and create new business opportunities.

• Own revenue and GMV targets and identify opportunities to grow business within existing accounts.

• Develop account growth plans and identify opportunities for upselling, expansion, and increased account value.

• Lead regular business, status, and strategy meetings with senior stakeholders to understand their needs and align solutions accordingly.

• Conduct quarterly business reviews (QBRs) to present account performance, growth opportunities, and improvement areas.

• Negotiate with customers and stakeholders to achieve mutually beneficial commercial outcomes.

• Resolve operational and service-related issues between customers, suppliers, and internal teams to maintain strong service levels.

• Work closely with cross-functional teams to ensure customer requirements and account strategies are delivered effectively.

• Monitor account activity, performance, and follow-ups using Excel and internal systems.

• Stay close to customer needs, market changes, and business opportunities to continuously improve account performance.

• 3–6 years of relevant experience, preferably in Key Account Management, B2B Sales, Business Development, or a related commercial role.

• Proven experience in managing key accounts and building long-term customer relationships.

• Demonstrated experience in acquiring and closing new key accounts.

• Strong experience managing senior stakeholders and decision-makers.

• Solid negotiation and commercial skills.

• Experience working with revenue, GMV, sales targets, or account growth KPIs.

• Strong communication, relationship-building, and problem-solving skills.

• Strong strategic and commercial mindset with a focus on business growth.

• Proficiency in MS Office, particularly Excel.

• Bachelor’s degree in Business Administration or a related field.