Customer Service Representative

We are hiring Customer Service Representatives to join our customer care team in Cairo. You will be the first point of contact for our customers, helping them by phone, chat and email, and making sure every conversation ends with a clear answer.

This is a great opportunity for people who enjoy talking to others, stay calm under pressure and want to grow into team lead or quality roles.

• Handle inbound customer calls, live chats and emails in Arabic and English.
• Resolve enquiries and complaints on first contact wherever possible.
• Log every interaction accurately in the CRM and follow up on open cases.
• Escalate technical or billing issues to the right team with full context.
• Meet agreed targets for response time, resolution rate and customer satisfaction.
• Share recurring customer feedback with the team lead to improve our processes.

• 0-2 years of experience in customer service, a call centre or a customer-facing role.
• Excellent communication skills in Arabic and very good English, spoken and written.
• Patient, empathetic and able to stay professional with difficult customers.
• Comfortable using computers; experience with any CRM or ticketing tool is a plus.
• Able to work rotating shifts, including some weekends.
• A university degree in any field is preferred; final-year students are welcome to apply.

• Fixed monthly salary plus a monthly performance incentive.
• Social and medical insurance from day one.
• Paid initial training programme and ongoing coaching.
• Transportation allowance.
• Clear career path to Senior Agent, Quality and Team Lead roles.