Recruitment Operations Team Leader - WUZZUF

We are looking for a Recruitment Operations Team Leader to lead two key teams at WUZZUF (by BasharSoft):

• Recruitment Consultants Team, responsible for internal hiring across WUZZUF and delivering recruitment services for our external clients.
• Customer Success Team, responsible for supporting clients throughout their online recruitment journey and ensuring they get the most value from our platform.

This role is responsible for leading both teams, driving operational excellence, building scalable processes, defining performance metrics, and ensuring outstanding customer, client, and candidate experiences.

Team Leadership

• Lead, coach, and develop the Customer Success and Recruitment Consultant teams.
• Set priorities, manage workloads, and ensure high-quality service delivery.
• Foster collaboration, accountability, and continuous improvement.

Recruitment Excellence

• Oversee end-to-end recruitment for both internal hiring and external client recruitment projects across multiple industries and functions.
• Drive sourcing strategies, market mapping, and talent pipeline development.
• Ensure high-quality candidate screening, structured interviews, and an exceptional candidate experience and delivering successful hiring outcomes.
• Personally own and deliver recruitment activities for assigned roles, including sourcing, phone screening, interviewing, stakeholder management, and offer management, while leading and coaching the recruitment team.

Customer Success Excellence

• Oversee the Customer Success team's day-to-day operations, ensuring clients receive outstanding support throughout their online recruitment journey.
• Monitor customer satisfaction, service quality, response times, and issue resolution.
• Support the team in handling escalated customer cases and ensuring timely resolution.
• Identify opportunities to improve customer engagement, adoption, retention, and overall experience.

Process & Performance

• Design and continuously improve processes for both teams to increase efficiency and scalability.
• Define, monitor, and optimize KPIs and operational metrics, including customer satisfaction, recruitment performance, service quality, and time-to-fill.
• Use data and reporting to identify opportunities and drive continuous improvement.

• Bachelor's degree in Business, HR, or a related field.
• 6+ years of experience in Talent Acquisition, Recruitment Operations, or HR Tech, preferably within a agency or RPO environment.
• 2+ years of experience leading teams.
• Strong knowledge of recruitment processes and customer success operations.
• Experience building processes, KPIs, and performance frameworks.
• Strong leadership, coaching, communication, and stakeholder management skills.
• Analytical mindset with the ability to use data to improve performance.
• Experience using ATS, CRM, or Customer Success tools.

• Be part of the team powering Egypt’s leading career platform.
• Lead a high-impact function with visible results on the business.
• Collaborative, fast-paced environment with room for growth.
• Hybrid work environment (2 days from Maadi office).