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Full-timeWhite Collar
Help Desk
EgyptOperationsOn-site
Job Description
We are seeking a skilled Help Desk Technician to join our IT support team at a rapidly growing construction company. This role is vital in maintaining our technology infrastructure, ensuring that all employees have access to the tools they need for optimal productivity.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues related to computers, printers, and peripherals.
- Assist with the installation, configuration, and maintenance of computer systems and applications.
- Document support requests and resolutions in the help desk ticketing system.
- Collaborate with other IT staff to escalate complex issues and provide rapid solutions.
- Conduct user training sessions on new technologies and software applications.
- Maintain inventory of IT equipment and assist with purchasing as needed.
Requirements
- Proven experience as a Help Desk Technician or in a similar support role.
- Strong understanding of computer systems, mobile devices, and other tech products relevant to the construction industry.
- Excellent communication skills and a customer-oriented mindset.
- Ability to troubleshoot and resolve technical issues in a timely manner.
- Familiarity with ticketing systems and remote support tools.
- Knowledge of network and server management is a plus.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are preferred.