English Customer Support Representative/Technical Support

We are seeking a skilled English Customer Support Representative to join our dynamic Technical Support team at a leading outsourcing firm. In this pivotal role, you will be responsible for providing exceptional customer service and technical assistance to our diverse client base, ensuring their satisfaction and resolving inquiries efficiently. Your expertise will drive our commitment to outstanding support, contributing to the overall success of our organization.

• Manage incoming customer inquiries via various channels (phone, email, chat) with professionalism and empathy.
• Provide technical assistance and troubleshooting support for software and hardware issues.
• Collaborate with internal teams and product developers to resolve client issues and improve service delivery.
• Document and track support interactions in our ticketing system to ensure efficient workflow and resolution.
• Identify common issues and contribute to the development of support resources and FAQs for clients.
• Educate customers on product usage and features, ensuring they maximize their experience with our services.

• Proven experience in a customer support or technical support role, preferably in the outsourcing or technology sector.
• Strong verbal and written communication skills in English.
• Technical proficiency with computers and various software applications; familiarity with troubleshooting methods.
• Ability to analyze problems and present solutions in a clear, effective manner.
• Outstanding interpersonal skills with a focus on customer satisfaction and relationship building.
• Flexibility to work various shifts in a fast-paced, team-oriented environment.

• Social and medical insurance
• Performance-based incentives for top achievers
• Loyalty rewards program
• Attendance allowance