Base Management Team Lead

About Paymob:
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job purpose:

We are looking for an experienced Base Management Team Lead to lead and manage a team of Account Managers responsible for maintaining strong relationships with existing merchants, identifying business opportunities, and driving portfolio growth through upselling and cross-selling.

Key Responsibilities:

• Lead and mentor the Account Management team to achieve commercial targets and maximize portfolio performance.

• Oversee the team’s follow-up with existing merchants to maintain engagement, strengthen relationships, and identify their evolving business needs.

• Develop and implement strategies to increase merchant transaction volumes, product adoption, and overall account value.

• Monitor team performance against KPIs, including revenue growth, upselling and cross-selling targets, merchant engagement, and portfolio development.

• Support Account Managers in handling complex merchant negotiations and resolving escalated concerns.

• Analyze account performance and sales reports to identify gaps, track progress, and improve team productivity.

• Conduct regular performance reviews, provide constructive feedback, and support team members’ professional development.

What are we looking for:

• Bachelor’s degree in business administration, Commerce, or a related field.

• Proven experience in managing teams, specifically outdoor sales teams or Account Managers, is a must preferably within fintech, digital payments, FMCG, or distribution.

• Experience in the distribution industry is highly preferred.

• Excellent proficiency in Microsoft Office, particularly Excel and PowerPoint.

• Strong analytical and problem-solving abilities, with a focus on achieving targets and improving team performance.

• Strong leadership, coaching, and team management skills.

Why You’ll Love It Here:

At Paymob, our people are at the core of everything we do. Our culture is built around values that drive how we work, grow, and succeed together:

• We offer competitive compensation packages and performance driven incentive programs.

• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.

• We invest in continuous career coaching to support your growth and long-term development.

• We collaborate across borders, embracing diversity and shared success.