International Business Account Manager

About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job purpose:
To enhance merchant relationships by managing accounts after the initial SME onboarding phase, focusing on upselling, cross-selling, and driving lending project targets. This role is pivotal in maintaining merchant satisfaction, identifying growth opportunities, and ensuring consistent revenue generation.

Key Responsibilities:

• Manage merchant accounts post-SME onboarding (after three months), ensuring a smooth transition and continued satisfaction.
• Upsell and cross-sell payment solutions, lending products, and value-added services, including loyalty programs and billing solutions.
• Achieve lending project targets by identifying suitable accounts and facilitating seamless lending processes.
• Conduct regular outdoor visits to maintain relationships, assess merchant needs, and provide tailored solutions.
• Build and maintain a robust pipeline of merchant accounts to maximize revenue opportunities.
• Collaborate with internal teams to resolve merchant issues promptly and effectively.
• Analyze market trends to identify potential opportunities for portfolio growth.
• Develop and maintain long-term relationships with merchants to foster loyalty and repeat business.
• Strive to meet and exceed individual sales and performance targets across various metrics.

What We're Looking For: 

• At least one year experience as account manager at Paymob, 2-3 years in sales, or a related field; experience in banking, merchant acquiring, or FinTech is a plus.
• Strong interpersonal, negotiation, and relationship management skills with excellent verbal and written communication abilities. Detail-oriented, organized, and analytical, with a proactive approach to identifying merchant needs and delivering tailored solutions.
• Ability to manage time effectively, work independently, and adapt to changing priorities.
• Knowledge of lending products and experience in outdoor sales or visits.
• Proficiency in English.

Why You’ll Love It Here:
At Paymob, our people are at the core of everything we do. Our culture is built around values that drive how we work, grow, and succeed together:

• We offer competitive compensation packages and performance driven incentive programs.
• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.
• We invest in continuous career coaching to support your growth and long-term development.
• We collaborate across borders, embracing diversity and shared success.