Last Mile Specialist

Ensure that orders are delivered to customers on time without any issues related to product quality or customer service level.

Follow up with the maintenance team to ensure all vehicles are operational and ready for use, while taking necessary actions to send vehicles requiring maintenance on the same day by issuing work orders and coordinating closely to ensure their prompt return to service. Monitor the actual workforce across the assigned branches, redistribute resources based on operational needs and staffing gaps or surpluses, and prepare and submit daily reports on workforce status. Follow up with drivers regarding the expiry dates of their driving licenses, granting them the necessary time to renew while ensuring compliance before expiration. Monitor vehicle licenses and their expiry dates and facilitate the renewal process by directing vehicles to traffic centers for inspection and collecting the renewed licenses. Monitor the compliance of delivery representatives and drivers with grooming standards, uniform requirements, and personal hygiene. Prepare periodic reports on issues hindering operational processes in line with established standards, including root causes and recommended improvements. Follow up on customer complaints through continuous coordination and communication with the customer service team to ensure timely resolution and customer satisfaction. Conduct quality control on operational processes or the middle mile stage to ensure compliance with standards and achieve operational efficiency. Monitor the collection of due payments and ensure they are properly deposited into the branch cash register without any issues.