Customer Service & After-Sales Support | Remote
Job Description
Boatanza | Fully Remote | Full-Time
Working Hours: Wednesday – Sunday, 9:00 AM – 6:00 PM Cairo Time (11:00 AM – 8:00 PM Dubai Time)
Days Off: Monday & Tuesday
About the Role
Boatanza is a Dubai-based yacht charter company specializing in private yacht experiences across Dubai. We are looking for a highly organized and customer-focused After-Sales & Operations Executive to manage the customer journey from booking confirmation to post-trip follow-up.
In this role, you will ensure every booking runs smoothly by coordinating with clients, yacht owners, and service providers while delivering an excellent customer experience.
Responsibilities
Manage bookings from confirmation until the completion of the yacht trip.
Coordinate with yacht owners to confirm availability, booking details, guest requirements, and special arrangements.
Send clients detailed booking confirmations, including departure locations, timings, payment details, and trip instructions.
Handle customer inquiries and follow up on any additional requests.
Coordinate add-on services such as catering, cakes, decorations, and watersports activities.
Follow up with yacht owners and suppliers before each trip to ensure everything is ready.
Handle customer complaints, resolve operational issues, and ensure customer satisfaction.
Follow up with clients after their trips to collect feedback and encourage Google reviews.
Update yacht and watersports listings, pricing, and descriptions on the company website.
Requirements
2+ years of experience in Customer Service, After-Sales, Reservations, or Operations.
Excellent English communication skills, both written and spoken.
Fluent Arabic is required.
Strong organizational and multitasking skills with excellent attention to detail.
Excellent problem-solving and customer-handling skills.
Ability to manage multiple requests and coordinate with different stakeholders.
Comfortable using WhatsApp, email, Google Workspace, and other digital tools.
Basic WordPress knowledge is a plus, or willingness to learn.
Previous experience in hospitality, tourism, travel, or events is highly preferred.