Projects Delivery Specialist

About the company
BasharSoft is the company behind Egypt and MENA's leading hiring ecosystem, home to Wuzzuf, Forasna, iCareer, and Recruitera — connecting millions of job seekers with top employers across the region.

About the Role

We are looking for a Projects Delivery Specialist to manage the operational delivery of training programs, events, and beneficiary journeys.

The ideal candidate will be responsible for managing multiple workstreams independently, solving operational challenges, working with data, and using AI and automation tools to improve efficiency and the beneficiary experience.

Program & Beneficiary Operations

• Manage assigned programs from planning and preparation through execution and follow-up.

• Oversee the beneficiary journey, including data validation, eligibility checks, onboarding, attendance, engagement, and graduation.

• Communicate program details and requirements to beneficiaries through different channels.

• Follow up with inactive or at-risk beneficiaries and resolve their concerns.

• Coordinate training sessions, assessments, certificates, and program completion requirements.

Training & Event Operations

• Coordinate training sessions, workshops, and offline events.

• Manage schedules, logistics, materials, venues, and participant communication.

• Coordinate with trainers, vendors, agencies, and other stakeholders.

• Support on-ground execution and resolve any operational issues.

• Collect feedback and identify areas for improvement.

Data & Reporting

• Maintain accurate program and operational data.

• Prepare and maintain reports, dashboards, and performance trackers.

• Monitor key metrics such as attendance, engagement, completion rates, and participant feedback.

• Analyze data and provide actionable insights to support decision-making.

Process Improvement & Automation

• Identify operational gaps and opportunities to improve workflows.

• Use AI, automation, and productivity tools to reduce manual work and improve efficiency.

• Support the development of SOPs, templates, and operational processes.

• Identify opportunities to optimize operational costs while maintaining service quality.

Additional Responsibilities

• Handle ad hoc operational tasks and support other projects or workstreams based on business needs.

• Bachelor's degree in Business Administration, Data Analysis, Process Management, or a related field.

• 2–4 years of experience in Operations, Program Operations, Event Operations, Customer Experience, or similar fields.

• Excellent level of English.

• Advanced Microsoft Excel and Google Sheets skills.

• Good knowledge of Google Workspace and productivity tools; familiarity with ClickUp, CRM systems, and Zoom is an advantage.

• Practical experience using AI tools to improve daily tasks and workflows.

• Strong organizational, analytical, coordination, and problem-solving skills.

• Ability to take ownership, manage multiple priorities, and work in a fast-paced environment.

• Hybrid Work Model: Enjoy flexibility between working from the office and home.

• Ownership & Responsibility: Take ownership of training programs, events, and operational projects from planning to execution.

• Cross-Functional Collaboration: Work closely with internal teams, trainers, vendors, and external partners.

• Learning & Development: Gain hands-on experience in program management, event operations, data analysis, and process improvement.

• Innovation & Technology: Explore and apply AI and automation tools to improve daily operations and workflows.

• Meaningful Impact: Contribute to initiatives that support employability and career development across the region.