رجوعقدّم الآن
تدريبوظائف مكتبية
Data Analytics & Engineering Internship - CRM Chatbot Internship
MaadiDataمن مقر العمل
الوصف الوظيفي
Project Overview:
The intern will contribute to building an AI-powered customer service solution that automates the complaint follow-up process. The chatbot will engage customers through conversational channels, gather missing complaint information, and support the CRM team in resolving cases more efficiently.
المسؤوليات
· Design and prototype conversational flows for customer complaints.
· Explore integration opportunities between chatbot platforms and CRM systems.
· Develop logic to classify complaints and determine escalation requirements.
· Build dashboards to monitor complaint completion and escalation trends.
· Test and refine chatbot interactions to improve customer experience.
· Collaborate with CRM stakeholders to validate business requirements.
المتطلبات
- Currently pursuing a Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Data Science, Artificial Intelligence, or a related field.
- Open to:
- Sophomore students (2nd year)
- Junior students (3rd year)
- Senior students (4th year / graduating class)
- Basic understanding of programming concepts and APIs.
- Familiarity with Python is preferred.
- Interest in Artificial Intelligence, chatbots, and automation.
- Understanding of databases and system integration concepts is a plus.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with both technical and non-technical stakeholders.