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دوام كاملوظائف مكتبية

Call Center

maadihrمن مقر العمل
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الوصف الوظيفي

We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team in the outsourcing/manufacturing industry. In this role, you will serve as the first point of contact for our clients and customers, providing exceptional service and support while maintaining high standards of communication and problem-solving. You will contribute to our mission of delivering exceptional customer experiences and play a pivotal role in enhancing client satisfaction across various channels.

المسؤوليات

  • Handle inbound and outbound customer calls with professionalism and efficiency.
  • Resolve customer inquiries and complaints promptly, ensuring customer satisfaction.
  • Document call transactions and maintain comprehensive records of customer interactions.
  • Collaborate with team members and departments to improve processes and enhance service delivery.
  • Provide product or service information to customers in a clear and concise manner.
  • Follow up on customer interactions to ensure resolution and satisfaction levels.
  • Meet and exceed individual and team performance targets set by management.

المتطلبات

  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Proven experience in a call center or customer service role, ideally in outsourcing/offshoring.
  • Strong verbal and written communication skills.
  • Ability to multi-task and navigate multiple systems efficiently during customer interactions.
  • Empathy, patience, and a customer-centric approach to problem-solving.
  • Basic knowledge of CRM systems and Microsoft Office Suite.
  • Flexibility to work in shifts as required.
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