Senior Technical Support Specialist

This role entails leading a team of technical support specialists to deliver high-quality IT support services. It requires a blend of advanced technical expertise and strong leadership skills to ensure efficient incident resolution, continuous team development, and alignment with organizational goals.

• Receive daily inventory status updates from the team twice a day.

• Review stock inventory devices to ensure proper linkage between users and assets, or confirm they are in stock.

• Asset Reallocation

• Transfer assets (e.g., handhelds, laptops) from inactive users to active users, or from stock to new employees. This process applies to devices from stock inventory or those collected from resigned employees.

• Device Return Verification: Ensure resigned employees return their devices (handhelds, laptops) in the same condition as received.

• Task Closure: Confirm that all team tasks related to device delivery (e.g., laptops, handhelds for new hires) are closed.

• Custody Paperwork Collection: Verify that the team submits all "Receiving Custody" papers collected from new hires.

• Inventory employee needs throughout the week.

• Operational Improvement: Review all obstacles and best practices with the team to handle these issues.

• Supplies Management: Review needs for handheld roll papers and toners.

• Device Update Verification: Verify that updates are installed on all devices.

• Reviewing on all inventory stocks

• Submit a technical report to Legal if any company-delivered device is found to be broken or ruined, following a review of its condition upon initial delivery.

Bachelor's degree 

3 years' Experience

Soft skills:

·         Initiative & Proactiveness 

·         Customer Service Orientation

·         Leadership and Mentorship             

·         Adaptability & Continuous Learning

·         Documentation   

. Collaboration & Teamwork

• Profit share

• Eid Bonus

• Medical insurance