Service-Desk Specialist

This role is the primary point of contact for technical support, providing front-line assistance to ensure high customer satisfaction through efficient incident management. They log, facilitate, and escalate issues, while also maintaining knowledge bases to streamline support, ultimately, they serve as a critical link between users and IT, ensuring systematic problem resolution and supporting business operations

• Respond to user inquiries and provide technical support via phone, email, and in-person

• Diagnose and resolve hardware and software issues

• Document and track support requests in the ticketing system

• Assist users with network connectivity and access issues

• Collaborate with other IT team members to resolve complex problems

• Fresh grad

  Bachelor's degree

  Tech Skills:

  ·         Operating System Proficiency

  ·         Basic Network Troubleshooting

  ·         Software & Application Support

  ·         Hardware Fundamentals

  ·         Ticketing System Management

  ·         Account Management

   

  Soft Skills:

  ·         Problem-Solving & Troubleshooting

  ·         Customer Service Orientation

  ·         Adaptability & Learning Agility

  ·         Attention to Detail

  . Communication

·         Help access share folder for end users.

·         Add or remove from group mails.

·         Create Emails & group policy, reset passwords.

·         Entering internal invoices data on SAP system

·         Support network team requests (access to open WhatsApp/ create role on Meraki firewall).

·         Enter transportation and night shift allowance claims for the Infrastructure Department.

·         Enter invoice data, including all amounts paid for ADSL, landline, handheld, and printer maintenance.

·         Follow up on and renew product licenses with vendors.