Service-Desk Specialist

This role is the primary point of contact for technical support, providing front-line assistance to ensure high customer satisfaction through efficient incident management. They log, facilitate, and escalate issues, while also maintaining knowledge bases to streamline support, ultimately, they serve as a critical link between users and IT, ensuring systematic problem resolution and supporting business operations

·         Help access share folder for end users.

·         Add or remove from group mails.

·         Create Emails & group policy, reset passwords.

·         Entering internal invoices data on SAP system

·         Support network team requests (access to open WhatsApp/ create role on Meraki firewall).

·         Enter transportation and night shift allowance claims for the Infrastructure Department.

·         Enter invoice data, including all amounts paid for ADSL, landline, handheld, and printer maintenance.

·         Follow up on and renew product licenses with vendors.

Fresh grad

Bachelor's degree

Tech Skills:

·         Operating System Proficiency

·         Basic Network Troubleshooting

·         Software & Application Support

·         Hardware Fundamentals

·         Ticketing System Management

·         Account Management

Soft Skills:

·         Problem-Solving & Troubleshooting

·         Customer Service Orientation

·         Adaptability & Learning Agility

·         Attention to Detail

. Communication

• Profit share

• Eid Bonus

• Medical insurance