Chief Operating Officer

The Chief Operating Officer (COO) is responsible for overseeing the company's day-to-day operations, translating business strategy into effective execution, and ensuring alignment across commercial, technical, project, and support functions.

The role focuses on improving operational efficiency, strengthening cross-functional coordination, establishing clear performance standards, and ensuring that business processes and teams support the company's growth objectives.

The COO will drive operational excellence, monitor organizational performance, remove execution barriers, and ensure that resources, processes, and capabilities are aligned with business priorities.

1. Operational Leadership & Strategy Execution

• Translate the company's strategic objectives into operational plans, priorities, and measurable targets.

• Oversee daily operations and ensure effective execution of approved business plans.

• Establish clear responsibilities, workflows, and coordination mechanisms across departments.

• Identify operational challenges and implement corrective actions to improve efficiency and productivity.

• Ensure that operational capabilities evolve in line with the company's growth plans.

2. Cross-Functional Coordination

• Ensure effective coordination between Sales, Key Account Management, Solutions, Project Management, and Support Functions.

• Align operational activities with commercial priorities, project commitments, and customer requirements.

• Resolve cross-functional issues and remove obstacles that affect business performance.

• Ensure clear ownership of tasks, decisions, deadlines, and deliverables across teams.

• Promote accountability, collaboration, and timely decision-making throughout the organization.

3. Projects & Solutions Operations

• Oversee the operational performance of project and solutions activities, including project planning, resource allocation, execution follow-up, and delivery coordination.

• Ensure appropriate technical and commercial reviews are completed before project commitments are finalized.

• Monitor project progress, delivery timelines, quality requirements, and operational risks.

• Strengthen project governance, reporting, and escalation procedures.

• Coordinate with commercial teams to ensure that project execution remains aligned with agreed customer commitments and commercial objectives.

4. Performance Management & Operational Excellence

• Establish and monitor operational KPIs, dashboards, and performance reports.

• Review departmental performance against agreed targets and implement improvement plans where required.

• Analyze operational bottlenecks, recurring issues, and process inefficiencies.

• Standardize key business processes and ensure consistent implementation across teams.

• Promote continuous improvement, productivity, and effective utilization of resources.

5. Organizational Development & Leadership

• Strengthen management accountability and clarify decision-making authority across the organization.

• Support department heads and team leaders in achieving their operational objectives.

• Identify capability gaps and recommend organizational or process improvements.

• Promote a culture of ownership, collaboration, discipline, and results-oriented execution.

• Support the development of scalable operating procedures that enable sustainable business growth.

6. Reporting & Management Support

• Provide regular operational performance reports to the Managing Director.

• Highlight major risks, resource constraints, performance gaps, and required management decisions.

• Present recommendations to improve operational efficiency, service delivery, and business performance.

• Ensure timely escalation of significant operational issues and follow up on agreed corrective actions.

• Support management decision-making through accurate operational data and performance analysis.

• Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.

• Typically 15 + years of progressive professional experience, including substantial leadership experience in operations, projects, or business management.

• Proven experience managing cross-functional teams in a project-based or B2B business environment.

• Strong understanding of operational management, process improvement, project governance, and performance management.

• Experience in construction-related industries, building materials, fit-out, MEP, lighting, or integrated technical solutions is preferred.

• Strong leadership, analytical, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management capabilities.

• Ability to translate strategic objectives into measurable operational results.