On-Ground Host — Guest Experience & Property Operations

Join Travelholic: Homes Not Rooms.

We are hiring five On-Ground Hosts to help run our serviced apartments and vacation homes in New Cairo, Egypt. This is a full-time, on-site role for people who enjoy welcoming guests, keeping properties guest-ready and taking ownership of day-to-day operations. Junior and experienced applicants are welcome; responsibilities will reflect relevant experience.

Salary: EGP 10,000–14,000 per month, depending on experience and role scope.

About Travelholic

Travelholic is an Egyptian hospitality and property-management company founded in 2020. We combine the character of a home with attentive service and reliable operations. Learn more at www.travelholiceg.com.

• Welcome guests and support check-in, check-out and requests throughout their stay.

• Inspect homes before arrival, checking cleanliness, linen, amenities, access and working facilities.

• Coordinate daily priorities with housekeeping, maintenance, reservations and the virtual-host team.

• Resolve guest concerns calmly, follow up until closed and escalate urgent or exceptional cases.

• Track maintenance issues, supplies and inventory; report shortages and recurring defects.

• Keep accurate PMS records, shift handovers, incident logs and daily operational reports.

• Follow approved procedures for payment checks, collections, petty cash and expense records when assigned.

• Explain available services and support appropriate upselling within company policy.

• Experienced hosts may guide junior colleagues and help coordinate the on-ground team.

• Clear spoken and written Arabic and English; confidence communicating with international guests.

• A welcoming attitude, sound judgment, reliability and attention to detail.

• Strong organisation, teamwork and practical problem-solving skills.

• Comfortable using computers, spreadsheets and digital communication tools; PMS or Hostify experience is an advantage.

• Hospitality, serviced-apartment, front-office, guest-relations or customer-service experience is helpful. Fresh graduates with strong communication skills are welcome.

• Willingness to work on site and on rotating shifts, including weekends and public holidays according to the roster.