Vezloo
رجوع
دوام كاملوظائف مكتبية

Operations Specialist

Work from HomeOperationsعن بُعد
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الوصف الوظيفي

Vezloo AI is seeking a dedicated and detail-oriented Operations Specialist to join our Operations Department. This is a full-time and 100% remote position. The Operations Specialist will ensure smooth daily operations, supervise teams, and maintain efficiency and accuracy across all workflows.
Job Title: Operations Specialist
Employment Type: Full-Time
Location: 100% Remote
Department: Operations
Reporting to: Operations Manager
Job Purpose
Manage business operations and teams during scheduled hours to resolve customer and employee issues, and ensure that every aspect of the shift runs smoothly and efficiently by ensuring that all duties are performed accurately to support smooth and efficient workflows.

المسؤوليات

-Supervising employees, assigning duties, and creating a shift schedule. -Supervising employees and assisting with tasks as necessary. -Monitoring Team Leader performance and ensuring duties are performed efficiently. -Conducting performance reviews and sharing feedback with both upper management and Team Leaders. -Reporting any issues that arise during the shift to management. -Managing employee requests and transgressions. -Ensuring compliance with company policies, health, and safety standards. -Training and coaching new and current Team Leaders and team members on tasks. -Handling customer issues and employee disputes. -Organizing shift schedules for team members. -Monitoring attendance, tardiness, and time off. -Assigning duties to specific employees based on role and skills. -Performing various ad-hoc tasks and duties as assigned.

المتطلبات

Academic & Professional Qualifications
-Bachelor’s degree
-Previous experience as a Shift Leader or in a similar role
Professional Knowledge & Skills
-Experience creating shift schedules
-Excellent communication and interpersonal skills
-Strong leadership and organizational skills
-Confident problem-solver
-Team player
Language Proficiency
-Arabic
-Basic English

المزايا

  • Fully remote work
  • Flexible hours
  • Training provided
  • Performance bonuses based on accuracy and output
  • Opportunity to work on global AI development projects
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