English Customer Service & After-Sales Support | Remote

Boatanza | Fully Remote | Full-Time

Working Hours: Wednesday – Sunday, 9:00 AM – 6:00 PM Cairo Time (11:00 AM – 8:00 PM Dubai Time)
Days Off: Monday & Tuesday

About the Role

Boatanza is a Dubai-based yacht charter company specializing in private yacht experiences across Dubai. We are looking for a highly organized and customer-focused After-Sales & Operations Executive to manage the customer journey from booking confirmation to post-trip follow-up.

In this role, you will ensure every booking runs smoothly by coordinating with clients, yacht owners, and service providers while delivering an excellent customer experience.

• Manage bookings from confirmation until the completion of the yacht trip.

• Coordinate with yacht owners to confirm availability, booking details, guest requirements, and special arrangements.

• Send clients detailed booking confirmations, including departure locations, timings, payment details, and trip instructions.

• Handle customer inquiries and follow up on any additional requests.

• Coordinate add-on services such as catering, cakes, decorations, and watersports activities.

• Follow up with yacht owners and suppliers before each trip to ensure everything is ready.

• Handle customer complaints, resolve operational issues, and ensure customer satisfaction.

• Follow up with clients after their trips to collect feedback and encourage Google reviews.

• Update yacht and watersports listings, pricing, and descriptions on the company website.

• 2+ years of experience in Customer Service, After-Sales, Reservations, or Operations.

• Excellent English communication skills, both written and spoken.

• Fluent Arabic is required.

• Strong organizational and multitasking skills with excellent attention to detail.

• Excellent problem-solving and customer-handling skills.

• Ability to manage multiple requests and coordinate with different stakeholders.

• Comfortable using WhatsApp, email, Google Workspace, and other digital tools.

• Basic WordPress knowledge is a plus, or willingness to learn.

• Previous experience in hospitality, tourism, travel, or events is highly preferred.