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Full-timeWhite Collar

OPS Excellence Analyst

MaadiTransformation OfficeOn-site
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Job Description

Support the Ops Excellence initiative by conducting business analyses, standardizing processes, supporting training quality, and building tools for operational efficiency. This role plays a key part in improving process discipline, team performance, and issue resolution across the operations network.

Responsibilities

  • Process & Training Optimization
    • Support finalization of SOPs and JI manuals including formatting, versioning, and templates.
    • Track and follow up on field training schedules, employee attendance, and test results.
    • Audit trainers to ensure delivery quality of JI sessions and adherence to methodology.
    • Consolidate operations team feedback and support JI optimization roadmap.
  • Operational Excellence Tools & Reporting
    • Develop dashboards to monitor training scores, audit results, and operational KPIs.
    • Track process compliance, people readiness, and performance delivery metrics.
    • Conduct root cause analysis for operational issues and develop preventative actions.
    • Monitor area scores and collaborate with operations team on improvement actions.
  • Cross-functional Support
    • Engage with operations team to gather on-ground insights and identify bottlenecks.
    • Support rollout of new processes and tools through strong documentation and testing.
    • Provide data and reports to support management decision-making.

Requirements

  • Education:
    • Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
  • Experience:
    • 0–2 years of experience in operations, process improvement, or project coordination—preferably in a fast-paced or customer-facing environment (F&B or retail is a plus).
    • Experience in working with cross-functional teams and/or training delivery is an advantage.
  • Skills & Tools:
    • Strong analytical and problem-solving skills.
    • Proficiency in Microsoft Excel or Google Sheets; familiarity with dashboarding tools (e.g., Looker Studio, Power BI) is a plus.
  • Excellent communication and coordination skills.
    • High attention to detail and ability to manage multiple workstreams.
    • Comfort with documentation, SOP writing, and formatting.
    • Basic familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone Diagram).
  • Personal Attributes:
    • Proactive, self-motivated, and eager to learn.
    • Strong sense of accountability and ownership for results.
    • Ability to work effectively both independently and in team settings.
    • Flexible, adaptable, and resilient in dynamic environments.
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