Operations Manager

The Operations will be responsible for leading and integrating end-to-end operational workflows across physical retail, e-commerce, and logistics.
We are seeking an operational leader with a proven track record in large-scale, high-volume retail environments (such as fast-fashion, multi-store chains, or mass-market apparel networks). You will oversee centralized warehousing, multi-store retail logistics, online fulfillment, and district-level execution to drive operational efficiency, stock accuracy, and business growth.

1. Strategic Operations & Process Leadership

• Design, implement, and standardize SOPs across warehousing, store operations, and e-commerce fulfillment.
• Align inventory management, store stock replenishment, and online order dispatch into a seamless omnichannel workflow.
• Monitor operational KPIs (fulfillment speed, stock turnover, shrinkage, labor efficiency) and implement continuous improvement initiatives.
• Drive technology adoption across inventory management systems (WMS, ERP, POS) to improve operational visibility and accuracy.

2. Warehouse & Supply Chain Management

• Direct centralized warehouse operations, including inbound goods receiving, inventory storage, pick/pack/ship workflows, and outbound distribution.
• Oversee stock control procedures, regular cycle counts, and annual audits to minimize shrinkage and maintain high inventory accuracy.
• Coordinate logistics and transport schedules to ensure timely stock delivery to retail stores and direct-to-consumer e-commerce orders.

3. Multi-Store & Retail Logistics Supervision

• Partner with the Area Manager to ensure operational compliance, stock health, and logistical support across all store locations (5+ branches).
• Manage seasonal stock rollouts, high-volume promotional shifts, and store-to-store inventory rebalancing.
• Support retail store teams in maintaining backroom organization, visual merchandising stock availability, and loss prevention standards.

4. E-Commerce & Online Fulfillment

• Collaborate with the Online Manager to streamline e-commerce order processing, packaging standards, and courier dispatch.
• Optimize stock allocation between physical store inventory and online warehouse stock to maximize product availability.

5. Team Leadership & People Management

• Directly manage, mentor, and evaluate key department leads: Warehouse Manager, Area Manager, and Online Manager.
• Foster cross-departmental collaboration between store staff (Store Managers, Sales Associates) and central logistics/e-commerce teams.
• Lead workforce planning, productivity monitoring, and training programs across warehouse and operational staff.

• Experience: 5 to 8 years of progressive operational leadership experience within large-scale, high-volume retail chains (e.g., fast-fashion, mass-market apparel, or multi-store retail networks).
• Scope of Experience: Proven history of managing heavy, high-SKU inventory operations, centralized warehousing, and multi-store retail distribution networks.
• Omnichannel Expertise: Solid background in coordinating e-commerce fulfillment alongside brick-and-mortar store logistics.
• Systems Proficiency: Strong experience with Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), and POS systems.
• Analytical Skills: Strong data-driven decision-making capabilities, with experience managing operational budgets, logistics costs, and efficiency metrics.
• Leadership & Communication: Excellent leadership, negotiation, and cross-functional coordination skills across diverse teams (logistics, retail sales, e-commerce).
• Education: Bachelor’s degree in Supply Chain Management, Business Administration, Operations, or a related field.