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Full-timeWhite Collar
Back Office Agent (Voice & Non Voice / English account)
AbbasiaAgentOn-site
Job Description
We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
Responsibilities
- Handle inbound and outbound calls as well as emails & Chat to facilitate client inquiries and support requests.
- Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
- Update and maintain customer databases with accurate information.
- Collaborate with various departments to resolve customer issues and enhance service delivery.
- Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
- Assist in training and onboarding new hires to facilitate a cohesive team environment.
Requirements
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with attention to detail.
- Proficient with office applications and customer relationship management (CRM) software.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Familiarity with voice and non-voice communication channels.
Benefits
Net Salary 17000 EGP
2 Days off
Social & Medical Insurance
Fully Paid Training
Career Path Opportunities