Full-timeWhite Collar

Customer Service Agent

AbbasiaAgentOn-site

Job Description

You will be the first point of contact for our clients and customers, providing exceptional service and support while facilitating smooth communication between clients and the operations team. Your ability to handle inquiries, resolve issues, and maintain client satisfaction will be crucial to our success.

Responsibilities

Handle inbound and outbound customer inquiries via phone & chat.
Maintain a high level of professionalism and empathy while addressing customer concerns.
Document customer interactions and feedback in the company CRM system.
Collaborate with team members and other departments to enhance service quality and efficiency.

Requirements

Bachelor's degree .
Proven experience in a customer service role, preferably within the outsourcing/offshoring industry is preferred.
Strong verbal and written communication skills in English B2 level
Ability to handle high-volume calls and inquiries with a calm demeanor.

Benefits

Competitive Net Salary Social & Medical insurance Paid Training

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