English Customer Service Representative

We are seeking a dynamic and customer-focused English Customer Service Representative to join our team in the Outsourcing/Offshoring industry. This role is essential in delivering exceptional service and support to our clients, ensuring a positive experience and building lasting customer relationships. The ideal candidate will be an effective communicator with a passion for helping others.

• Respond to customer inquiries via phone, email, and chat courteously and professionally.
• Troubleshoot and resolve customer issues efficiently while providing accurate information.
• Maintain a high level of product knowledge to handle inquiries and provide solutions effectively.
• Document customer interactions and feedback in our Customer Relationship Management (CRM) system.
• Collaborate with team members and other departments to enhance customer satisfaction and service delivery.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience as a Customer Service Representative or similar role, preferably in an outsourcing or offshoring setting.
• Fluency in English, both written and verbal, is a must.
• Excellent communication and interpersonal skills with a strong customer-centric focus.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficient in using CRM software and Microsoft Office Suite.

• Social Insurance.
• Medical Insurance.
• Paid Training.