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Full-timeWhite Collar
English Customer Support Agent (UAE Project)
AbbasiaAgentOn-site
Job Description
We are seeking a dedicated and enthusiastic English Customer Support Agent to join our dynamic team working on a high-profile project in the UAE. This role is pivotal in providing exceptional customer service and ensuring client satisfaction through effective communication and problem-solving skills. As part of our 500+ strong outsourcing team, you will play an integral role in delivering outstanding support to our diverse clientele.
Responsibilities
- Provide outstanding customer service and support through various communication channels including phone, email, and chat.
- Resolve customer inquiries and issues promptly and professionally while adhering to company policies.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Collaborate with other team members and departments to enhance service delivery and customer experience.
- Assist in maintaining a high level of product knowledge to provide informed solutions to customers.
Requirements
- Fluent in English (spoken and written);
Proficient in additional languages is a plus. - Experience in customer support or a related field; experience in the outsourcing industry is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and ability to work in a fast-paced environment.
- Familiarity with CRM software and customer service tools is advantageous.
Benefits
Net Salary: 13,000 EGP
Paid Training
Rotational Shifts
2 Days Off
Social & Medical Insurance