Integration Support Engineer

About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job purpose:
Ensuring seamless technical integration between the company’s fintech platforms and external partners, merchants, and internal systems. Providing expert-level technical support, managing integration processes, troubleshooting complex issues, and maintaining the stability and efficiency of transaction flows and API connections. Ensuring operational continuity, exceptional service delivery, and supports business growth by enabling fast, secure, and reliable integration of new partners and services.

Key Responsibilities: 

• Act as a primary technical contact for merchants, partners, and internal teams during API and payment gateway integration processes.
• Support the onboarding of new merchants and partners by guiding them through technical integration, testing, and certification processes.
• Troubleshoot, investigate, and resolve complex integration and transaction-related issues within agreed SLAs.
• Provide Level 1/2 technical support for existing integrations and production environments.
• Collaborate with Product, Engineering, and Operations teams to identify system improvements and enhance integration capabilities.
• Maintain accurate technical documentation, integration guides, and knowledge bases.
• Monitor system logs, transaction health, and integration performance to proactively identify and address potential issues.

What We're Looking For: 

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field.
• 0-1 years of experience in technical support, integration engineering, or system support role preferably within a fintech, banking, or payment solutions environment.
• In-depth understanding of financial technologies, online payment systems, digital wallets, APIs, or similar platforms.
• Familiarity with payment gateways, transaction flows, and reconciliation processes is a plus.
• Experience with SQL and working knowledge of relational databases.
• Understanding of basic networking, security protocols, and encryption technologies used in financial transactions.
• Experience with customer support tools (Freshdesk, Jira, Kibana, or similar platforms).
• Familiarity with operating systems (Windows, macOS, Linux) and mobile applications (iOS, Android) is a plus.
• Proactive and eager to learn about the latest FinTech trends and technologies.

Why You’ll Love It Here
At Paymob, our people are at the core of everything we do. Our culture is built around values that drive how we work, grow, and succeed together:

• We offer competitive compensation packages and performance driven incentive programs.
• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.
• We invest in continuous career coaching to support your growth and long-term development.
• We collaborate across borders, embracing diversity and shared success.