Sales Accout Manager

About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, Saudi, UAE, and Oman.
We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Job Purpose:
Focusing on managing and growing relationships with our existing merchants in the UAE market. The ideal candidate will have a strong background in account management with an emphasis on upselling and cross-selling, aiming to maximize merchant value and drive revenue growth.

Key Responsibilities:

• Act as the main point of contact for UAE merchants, ensuring high satisfaction and retention.
• Build and maintain strong relationships with key stakeholders to support long-term partnerships.
• Understand merchant needs and recommend relevant solutions, upgrades, and premium offerings.
• Identify and drive cross-sell and upsell opportunities to maximize merchant value and revenue.
• Present new features and product enhancements to help merchants optimize their operations.
• Develop tailored account strategies aligned with merchants’ growth objectives.
• Meet revenue targets through effective cross-sell and upsell initiatives.
• Track performance metrics and optimize strategies to improve conversion rates.
• Serve as a trusted advisor, guiding merchants on best use of Paymob solutions.
• Proactively resolve merchant issues to ensure a seamless experience.
• Collaborate with internal teams to share merchant insights and support product development.

What we're looking for:

• 1-3 years of experience in account management, sales, or a related field.
• Fluent in English with excellent communication and presentation skills.
• Strong understanding of Paymob’s products and the fintech industry.
• Proven track record of managing client relationships and driving revenue growth through upselling and cross-selling.
• Ability to work in a fast-paced environment and adapt to changing market dynamics.
• Strong analytical skills with the ability to derive insights from data.

Why you'll love it here:

At Paymob, our people are at the core of everything we do. Our culture is built around values that drive how we work, grow, and succeed together:

• We offer competitive compensation packages and performance driven incentive programs.
• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.
• We invest in continuous career coaching to support your growth and long-term development.
• We collaborate across borders, embracing diversity and shared success.