Technology Operations Team Lead

About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.

Main Job Purpose

Utilizing analytical, statistical, and programming skills to collect, analyze, and interpret large data sets, then using this information to develop data-driven solutions to solve difficult business challenges using machine learning models. Exploring large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different solutions.

• Oversee day-to-day technology operations, ensuring the availability, reliability, and performance of production systems and business-critical applications.

• Establish and continuously improve operational processes, monitoring frameworks, incident response procedures, and service-level performance.

• Lead the investigation and resolution of critical production incidents, coordinate root cause analysis, and implement corrective and preventive measures.

• Design and implement automation solutions to reduce manual operational tasks, improve efficiency, and minimize human error.

• Work closely with Engineering, Infrastructure, DevOps, and Security teams to ensure smooth application deployments, infrastructure changes, and production releases.

• Maintain and improve monitoring, centralized logging, alerting, and observability capabilities to proactively identify and address operational issues.

• Oversee change management processes, assess technical risks, and ensure production changes follow established procedures and quality standards.

• Support infrastructure architecture decisions, capacity planning, performance optimization, and system scalability.

• Develop, maintain, and regularly validate disaster recovery and business continuity procedures, including backup strategies, failover mechanisms, and recovery exercises.

• Define, track, and report operational KPIs, including system availability, incident response times, resolution times, and service-level compliance.

• Identify recurring operational issues, investigate their underlying causes, and collaborate with relevant teams on permanent technical solutions.

• Ensure operational documentation, runbooks, technical procedures, and knowledge bases remain accurate and accessible.

• Contribute to technical planning, operational improvements, and technology initiatives while ensuring alignment with business requirements and organizational standards.

• Lead and mentor a team of technology operations engineers, ensuring effective task distribution, technical guidance, performance management, and professional development.

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Communications Engineering, or a related technical field.

• 8+ years of relevant experience in IT operations, technical operations, infrastructure engineering, production support, or related technology functions.

• At least 3 years of experience leading technical teams, including task delegation, mentoring, performance evaluation, and cross-functional coordination.

• Strong hands-on knowledge of Linux and Windows server environments, including administration, troubleshooting, performance monitoring, and system optimization.

• Solid understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, load balancing, firewalls, and network troubleshooting.

• Experience managing production environments supporting business-critical applications with high availability and reliability requirements.

• Strong understanding of incident management, problem management, change management, and IT service management practices.

• Practical experience with monitoring, logging, and observability tools such as Grafana, Prometheus, ELK Stack, OpenSearch, or similar technologies.

• Experience with scripting and automation using Python, Bash, PowerShell, or equivalent tools.

• Working knowledge of relational databases such as PostgreSQL, MySQL, SQL Server, or Oracle, including troubleshooting and performance analysis.

• Experience implementing or maintaining disaster recovery, backup, high-availability, and business continuity solutions.

• Familiarity with modern application architectures, REST APIs, system integrations, and distributed systems.

• Experience collaborating with software engineering and infrastructure teams on application deployments and production troubleshooting.

• Strong analytical and troubleshooting skills, with the ability to investigate complex technical issues and determine their root causes.

• Demonstrated ability to establish operational KPIs, monitor service performance, and implement measurable operational improvements.

• Strong communication, leadership, and stakeholder management skills.

• Clear written and spoken English. Arabic is a strong plus.

Nice to Have

• Experience in payments, fintech, banking, telecommunications, or other environments with high transaction volumes and strict availability requirements.

• Experience with cloud infrastructure, particularly AWS, Azure, Oracle Cloud Infrastructure, or equivalent platforms.

• Hands-on experience with Docker, Kubernetes, and containerized application environments.

• Familiarity with CI/CD pipelines and tools such as GitLab CI, GitHub Actions, Jenkins, or similar.

• Experience with Infrastructure as Code and configuration management tools such as Terraform, Ansible, or equivalent.

• Experience supporting microservices architectures, message queues, API gateways, and distributed application environments.

• Experience with security monitoring, vulnerability management, access controls, and infrastructure security best practices.

• Familiarity with Site Reliability Engineering (SRE) principles, including SLIs, SLOs, error budgets, and reliability engineering.

• Experience managing technology operations across multiple geographic regions or cloud environments.

• Relevant certifications such as ITIL, PMP, AWS, Azure, Kubernetes, or equivalent.

• Experience implementing AI-driven operational automation, intelligent monitoring, or automated incident management.

Why You’ll Love It Here
At Paymob, our people are at the core of everything we do. Our culture is built around values that drive how we work, grow, and succeed together:

• We offer competitive compensation packages and performance driven incentive programs.

• We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.

• We invest in continuous career coaching to support your growth and long-term development.

• We collaborate across borders, embracing diversity and shared success.